Refund and Return Policy

Thank you for shopping at Saksham Animal Health. We are committed to providing high-quality products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have 30 days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You also need to provide the receipt or proof of purchase.

2. Initiating a Return

To initiate a return, please contact our customer support team at [insert contact information]. Provide your order number and details about the product you would like to return. Our team will guide you through the return process and provide you with a return shipping address.

3. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.

4. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [insert contact information] and send your item to [insert return address].

6. Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (e.g., products with an expiration date close to the return date).
  • Opened or used products where hygiene is a concern.
  • Discounted or sale items (unless defective).

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [insert contact information] with photos of the damaged product and packaging. We will work with you to resolve the issue, which may include a replacement or a full refund.

8. Cancellation Policy

You can cancel your order within 24 hours of placing it. To cancel your order, please contact us at [insert contact information] with your order number. If the order has already been shipped, it cannot be canceled, and you will need to follow the return process outlined above.

9. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:

[Insert Contact Information]